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TekGrabber Return Policy
TekGrabber prides itself on a tradition of outstanding customer care and support. Our devoted team of account representatives understands that our customers are the hallmark of our enduring partnerships.
It is important for our customers to understand the standards that have been established within our industry regarding the terms and conditions of a sale. The purchases of computers, peripherals, software, and other consumer electronics are subject to manufacturer restrictions which may be different from other product purchases you transact. Most of the products sold by TekGrabber are subject to a manufacturer's warranty. The warranty provided by the manufacturer is the first place to look for assistance with difficulties that may accompany your purchase. To obtain information regarding manufacturer's warranties, please refer to the website below, contact us at the following e-mail address, or call us:
We encourage you to request information from any of our account executives about extending the service period on any of the products that you purchase.
Most manufacturers offer a one year warranty on all new equipment. During the warranty period, you may call the manufacturer to receive warranty service. The manufacturer will attempt to solve your problem via phone. If a situation extends beyond the manufacturer's service centers ability to resolve, please contact your TekGrabber representative for further guidance.
APPLE COMPUTER PRODUCTS: Apple products are non-returnable: Apple Computer offers a one year warranty on all new equipment. During the warranty period, you may call 1-800-275-2273 to receive warranty service. Apple will attempt to solve your problem via phone. If they are unable to solve the problem, they will either dispatch a replacement via Airborne Express or will direct you to the closest Apple service center. In most cases, contacting the 800 number is the most expedient manner to obtain warranty service on Apple equipment. If a situation extends beyond Apple or an Apple service center's ability to resolve, please contact your sales representative for further guidance.
CUSTOM CONFIGURATIONS: No returns or refunds will be made for items that are special ordered for you or for unusual custom configurations of systems.
OTHER NON-RETURNABLE PRODUCTS: Several manufacturers' policies and restrictions disallow product returns. The following manufacturer's products (not all inclusive) are also not returnable toTekGrabberl: 3Com, Compaq, Cisco, IBM, Intel, HP, Toshiba, Adobe, Quark, Lenovo, Sony and Polycom. Other manufacturers apply to this list, so please call us for the latest information. You will need to contact the manufacturer directly regarding return or replacement of these brands under their respective guarantees and/or warranties. Please contact us if you would like to obtain copies of the manufacturers' guarantees and warranties prior to purchase.
Items with a money back guarantee from the manufacturer. Some items offer a Money Back Guarantee from the manufacturer (a "MBG"). In those instances, TekGrabber will not accept product returns. You will need to contact the manufacturer directly regarding return of the product and policies regarding such return. Please contact us if you would like to obtain copies of manufacturers' guarantees and warrantees, including any MBG, prior to purchase.
TELEVISION RETURNS: Returns of televisions 27 inches or larger are subject to the following restrictions
Opened software Opened software is not returnable. Unopened software, after 7 days of receipt of product, is also not returnable. All licensing sales are final. Defective Software: Defective software may be returned within 7 days of invoice date only for exchange of the same title. Original shipping charges are not refundable. Shipping charges on returned software are the responsibility of the customer.
If your shipment arrives damaged: Shipment must be refused if you notice any visible damage or tampering on the box. Should the shipment be accepted, you must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and notify TekGrabber immediately to arrange for a carrier inspection and pick up of damaged merchandise. Concealed damage on a shipment must be reported within 7 days. If you do not notify TekGrabber of damaged goods within the first 7 days of arrival, the regular return policy will override any claim of damage, and your purchase(s) will fall under all current manufacturer restrictions.
DEFECTIVE / DEAD ON ARRIVAL NON-SOFTWARE PRODUCTS:
Certain products (excluding Apple and the product manufacturers listed above) may be approved for return by the technical support division of TekGrabber if reported to TekGrabber within the first 15 days after receipt of shipment, and only after support from the original manufacturer has been receivedl. The return must be 100% complete, in original and resalable condition, with all original packaging, manuals, registration card(s) and software. Original shipping charges are not refundable. Shipping charges on returned products are the responsibility of the customer. TekGrabber will match the shipping method and pay for shipping charges on replacement or exchange products. All late, non-defective, and/or incomplete returns are subject to minimum 15% restocking fee.
NON-DEFECTIVE PRODUCT RETURN: Customers may return most non-defective items (subject to manufacturer's return policy) to TekGrabber within 30 days of invoice, either for credit or exchange. An automatic 15% restocking fee applies. All shipping charges are not refundable.
ORDER DISCREPANCIES: Any order discrepancies, i.e, missing items/components; mis-shipments; short-shipments, must be reported either to your TekGrabber Account Executive or to the Customer Service Department within 5 days of receipt of the shipment.
NON-RETURNABLE ITEMS: Specialty Orders, Custom Built Configurations of Systems, Open Box Product.
HOW TO RETURN PRODUCTS:
Obtaining an RA Number: Please contact the Customer Service Department by email email@example.com or phone at 1-800-762-8879 within 30 days of purchase for a Return Authorization (RA) number before returning your product to TekGrabber. If the request meets the return criteria, the Returns Department will issue the RA# and send you the instructions on how to proceed. No returns of any type will be accepted without a RA number. For faster service, please have the following information on hand when calling for an RA number: customer name, order number, item number and serial number and the reason for the return. Upon receipt of a RA, customers are given 15 days to return the product.
Original shipping charges are not refundable. Shipping charges on returned products are the responsibility of the customer. Where applicable, TekGrabber will match the shipping method and pay for shipping charges on replacement or exchange products. We strongly recommend you use a traceable carrier and fully insure your return shipment in case of loss or damage.
Restocking/processing fees: All refused orders will be subject to a minimum 15% restocking fee. Refused orders may be subject to additional shipping charges to cover the cost of returning the products to TekGrabber.
A minimum restock/processing fee of 15% will be applied to products returned as defective that test to be operational upon return. Additionally, any items returned with missing accessories or is incomplete/not original packaging will be subject to the minimum 15% restock fee.